Refund policy

Return Policy

At SmileVera, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

7-Day Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in its original packaging.
  • Include any accessories, manuals, or other items that came with it.
  • Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable digital products
  • Personalized or custom-made items
  • Items marked as final sale
  • Products that have been used, damaged by the customer, or returned without original packaging

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

How to Start a Return

To request a return, please contact our customer support team with:

  • Your order number
  • The reason for your return
  • Photos (if the item is damaged or defective)

Once your return request is approved, we will provide instructions for returning your item.

Contact Us

If you have any questions about our Return Policy, please contact us through the contact page on our website or by emailing our customer support team.