Refund & Return Policy

At [SmileVera], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return process.

30-Day Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition you received it.

• Include all original tags, accessories, and packaging.

• Be accompanied by proof of purchase or your order confirmation.

How to Request a Return

To initiate a return, please contact us at [+93781604261] with your order number and the reason for your return.

Once your request is approved, we'll provide return instructions. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery. Include your order number and photos of the issue so we can resolve it promptly at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products

• Beauty and personal care items that have been opened or used

• Gift cards

• Final sale or clearance items

• Products damaged through misuse, improper care, or normal wear and tear

If you have questions about whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

We do not offer direct exchanges.

If you'd like a different size, color, or product, simply return your eligible item for a refund and place a new order.

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

For all other approved returns, customers are responsible for return shipping expenses unless otherwise stated.

Original shipping charges are non-refundable unless the return is the result of our error.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it must follow our standard return policy.

Contact Us

If you have any questions regarding returns or refunds, we're happy to assist.

Customer Support WhatsApp: [+93781604261]

Thank you for shopping with [SmileVera]. We appreciate your business and are committed to providing a reliable, secure, and enjoyable shopping experience.